FAQ

What payment methods do you accept?

We accept all major credit cards including Visa, MasterCard and American Express.

Can I use more than one promotion code for my order?

Only one promotion code is permitted to be used per order

How does your delivery service work?

We know that timely delivery is essential, so we utilize a broad network of couriers to get your order to you quickly. The choice of delivery partner depends on your order's value and your suburb's region. Our deliveries are scheduled from Wednesday to Saturday between 6 AM and 6 PM. You'll receive two SMS notifications: one when your order departs from our warehouse and another upon delivery.

Do you offer free delivery?

All orders placed over $150 are eligible for free delivery. Order's under $150 will be charged a standard shipping fee based on your location.

Do you deliver to work addresses?

Yes, if this is at more convenient for you. Please ensure someone is available to receive your parcel.

Please note: we do not deliver to PO box addresses.

Do I need to be home for my delivery?

Your presence is not necessary during the delivery process. Our driver will securely leave your meals at your front door. If you have any specific delivery instructions, kindly include them in the delivery notes when placing your order. If you won't be available during delivery, please be aware that your meals are packed in an insulated carton, ensuring their safety for up to 4-5 hours.

How will my meals be delivered?

Your meals will be delivered between 6am and 6pm on the day you prefer. They are packed into an insulated carton with ice packs keeping your meals cool for up to 4-5 hours.

Once the meals are delivered and dropped off, it becomes the customer's responsibility to ensure they are stored in a suitable location. Clean Eats will not be held responsible or liable for any incidents that may occur after the delivery is made. We will ensure your delivery instructions are met via your notes if specified.

You will receive a text the night before giving an ETA for your delivery and another text once your meals have been delivered.

How long will my meals last?

Our meals are freshly prepared and customized based on your order.

When stored in the refrigerator, our meals will remain fresh for 7-10 days from the day they are delivered. If you prefer to freeze them upon delivery, they can last up to 12 weeks in the freezer.

To ensure freshness, each meal will have its own USE-BY date clearly indicated on the packaging.

Are the meals fresh or frozen?

Our meals are made fresh and are delivered fresh! Every order we receive is produced with only the freshest ingredients.

Are your meals halal?

We are halal friendly. We use and source halal certified ingredients where possible. No pork or alcohol products are used or stored in our facility.

How do I heat my meals?

Remove carton sleeve before warming in microwave then warm up meal for 2.5 minutes on high if taken out of fridge otherwise 3-4 minutes on high if frozen. wait for one minute before consuming and mix well before eating.

Clear heating instructions are also listed on the back of each meal.

How do my meals last so long?

To enhance the longevity of our meals we employ MAP packing technology to effectively reduce atmospheric oxygen around the food. This eliminates the need for preservatives, ensuring our meals maintain their delicious taste whether enjoyed immediately or up to 7-10 days later.

What do I do if a meal is damaged in my order?

If this has occurred please contact our customer care team at info@cleaneatsaustralia.com.au or via the contact form on the 'Contact' page and a friendly member of our team will get in touch with you regarding the manner.

Please provide the following details to help us best help you with the issue:

Your order number
Details of the damaged item
A detailed description of what has occurred

My order is missing an item. What should I do?

If this has occurred please contact our customer care team at info@cleaneatsaustralia.com.au or via the contact form on the 'Contact' page and a friendly member of our team will get in touch with you regarding the manner.

Please provide the following details to help us best help you with the issue:

Your order number
Details of the damaged item
A detailed description of what has occurred

Can I change my order details once an order has been placed?

At Clean Eats, we strive to provide exceptional service, which is why we begin preparing your order promptly after it is placed. Unfortunately, we are unable to accommodate any changes to your order once it has been processed. This includes modifications to the delivery option, delivery address, and payment method.

I need to cancel my order, is this possible?

We exclusively use the freshest ingredients, preparing meals upon order. To cancel your purchase, please inform us within 24 hours of placing the order. Regrettably, any cancellation requests beyond this timeframe cannot be accommodated, and you will be charged in full due to the meal preparation process being underway.

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